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Effective Date: December 12, 2024
Welcome to GOVISA, a service provided by Lucas GUIBERT, sole proprietor (SIRET: 94096053700014) ("GOVISA", "we", "our"). This document explains the terms and conditions under which you may use our online and/or mobile services, including the GOVISA website, our mobile applications and other software provided in connection with our services, the content we publish on websites, video platforms, blogs and other online resources (collectively, the "Content"), and all products or services you obtain through our websites or applications, including travel documents (all of which are collectively referred to as the "Service").
By accessing or using the Service, or by clicking a button or checking a box marked "Accept" (or something similar), you signify that you have read, understood and agree to be bound by these terms of service (the "Agreement"), any other contractual terms you accept, and the collection, use and certain disclosures of your information, as set forth in our Privacy Policy. This Agreement applies to all visitors, users and other persons who access or use the Service, whether or not you have opened an account with our Service ("Users").
Please read this agreement carefully. If you do not accept the terms of this agreement, you have no right to access or use our Service. If you create an account or otherwise use our Service, you are deemed to confirm your agreement to be a party to this binding contract.
In this Agreement, the terms "you" and "your" refer to each user. The Service is not intended for use by persons under eighteen (18) years of age without parental or guardian supervision and approval. Please contact us at contact@govisaapp.com if you are a parent or legal guardian of an individual under eighteen (18) years of age who you believe has used the Service without your consent.
Important Notice: This Agreement contains provisions regarding dispute resolution by arbitration and limitation of liability. Please read these sections carefully.
You may browse our websites without creating a user account, but you must register and provide the necessary information to create an account in order to use our mobile applications, place an order on our website, or use any other part of our Service.
When you create an account, you agree to:
We may request additional information to verify your identity, including official identity documents. Refusal to provide this information may result in suspension or termination of your account.
You are solely responsible for maintaining the confidentiality of your password and account information. We will not be liable for any losses resulting from unauthorized use of your account.
GOVISA provides an online platform enabling users to:
Our services include, but are not limited to:
GOVISA acts as an intermediary between you and government authorities. We do not guarantee the approval of a visa application. Final decisions are made by the competent authorities of each country.
Our rates are clearly displayed on our website and include:
All prices are shown in euros (EUR) unless otherwise indicated.
We accept payments by:
All payments are processed securely through PCI-DSS certified payment providers. We do not store your complete credit card information.
We reserve the right to modify our rates at any time. Changes will not affect orders already placed.
Refunds are possible in the following cases:
Fees are not refundable in the following cases:
If you have subscribed to our "Denial Protection" option, specific conditions apply. Consult the detailed conditions of this protection when making your purchase.
Approved refunds will be processed within 10 to 15 business days depending on your payment method.
You undertake to:
You agree not to:
You agree to cooperate with GOVISA by promptly providing the information and documents requested to process your application.
The Service is provided "as is" and "as available". We strive to keep the Service available 24/7, but do not guarantee uninterrupted availability.
We do our best to provide accurate and up-to-date information on visa requirements, but regulations may change without notice. You are responsible for verifying information with official authorities.
GOVISA does not guarantee the approval of your visa application. We provide assistance in preparing and submitting documents, but the final decision belongs to government authorities.
To the fullest extent permitted by law, GOVISA will not be liable for:
Our total liability to you for any claim will not exceed the amount paid by you for the Service concerned.
We will not be liable for delays or non-performance resulting from circumstances beyond our control, including: natural disasters, wars, terrorist acts, pandemics, strikes, changes in government regulations.
All content present on our website and applications (text, graphics, logos, images, software) is the property of GOVISA or its licensors and is protected by intellectual property laws.
You receive a limited, non-exclusive and non-transferable license to access and use the Service for personal purposes only. This license does not give you the right to:
GOVISA and all associated logos are trademarks of Lucas GUIBERT. You may not use these trademarks without our prior written permission.
The processing of your personal data is governed by our Privacy Policy, which is an integral part of this Agreement. By using our services, you agree to the processing of your data in accordance with our Privacy Policy.
We process your personal data in accordance with the General Data Protection Regulation (GDPR) and applicable data protection laws.
To process your visa application, we must share your information with the competent government authorities and their service providers.
Our Service may contain links to third-party websites. These links are provided for your convenience only. We have no control over these sites and are not responsible for their content or privacy practices.
You may close your account at any time by contacting us at contact@govisaapp.com. Fees for services already provided will not be refunded.
We reserve the right to suspend or terminate your account if:
In case of termination:
We reserve the right to modify, suspend or discontinue all or part of the Service at any time, with or without notice.
We may modify these terms at any time. Significant changes will be notified to you by:
Your continued use of the Service after notification of changes constitutes your acceptance of the new terms.
By using our Service, you agree to receive electronic communications from us, including:
You may unsubscribe from marketing communications at any time by clicking the unsubscribe link in our emails.
You agree to indemnify and hold harmless GOVISA, its officers, employees and partners from any liability concerning:
These terms are governed by French law.
In case of dispute, we are committed to seeking an amicable solution. You may contact our customer service at contact@govisaapp.com.
In accordance with European regulations, you may also use the European Commission's online dispute resolution platform: https://ec.europa.eu/consumers/odr/
In the absence of amicable resolution, French courts will have jurisdiction over any dispute relating to these terms.
Any legal action relating to the use of the Service must be brought within one (1) year from the occurrence of the event giving rise to the action.
If any provision of these terms is found to be invalid or unenforceable, the other provisions will remain in full force and effect. The invalid provision will be replaced by a valid provision that most closely approximates the intent of the original provision.
GOVISA's failure to exercise a right provided by these terms does not constitute a waiver of that right.
These terms, together with our Privacy Policy and Legal Notice, constitute the entire agreement between you and GOVISA regarding the use of the Service.
You may not assign your rights or obligations under these terms without our prior written consent. GOVISA may assign its rights and obligations to any affiliated company or third party in the event of a merger, acquisition or sale of assets.
Section headings are provided for convenience only and have no legal value.
In case of contradiction between the French version and a translated version of these terms, the French version will prevail.
For any questions regarding these terms, you may contact us:
GOVISA - Lucas GUIBERT
Email: contact@govisaapp.com
Phone: +33 6 16 86 37 66
Address: Rue des Pénitents, Appartement 2, 47390 Layrac, France
Website: https://www.govisaapp.com
Last updated: December 12, 2024