Privacy Policy

Effective Date: December 12, 2024

The protection of your personal data is a priority for GOVISA. This privacy policy explains how we collect, use, share and protect your personal information when you use our services.

1. Data Controller

The data controller for your personal data is:

Lucas GUIBERT
Sole Proprietor
SIRET: 94096053700014
Rue des Pénitents, Appartement 2
47390 Layrac, France
Email: contact@govisaapp.com
Phone: +33 6 16 86 37 66
Website: https://www.govisaapp.com

2. Personal Data Collected

We collect different categories of personal data depending on your use of our services:

2.1 Identification Information

• First and last name
• Date and place of birth
• Nationality
• Passport number
• Copies of identity documents (passport, ID card)
• ID photograph

2.2 Contact Information

• Postal address
• Email address
• Phone number
• Country of residence

2.3 Travel Information

• Intended destination
• Travel dates
• Purpose of travel
• Information about previous trips
• Visa history

2.4 Professional Information

• Occupation
• Employer
• Business address
• Income (if required by authorities)

2.5 Payment Information

• Credit card details (processed by our secure payment provider)
• Transaction history
• Billing information

2.6 Technical Data

• IP address
• Browser and device type
• Operating system
• Pages visited
• Visit duration
• Cookie data

2.7 Communications

• History of exchanges with our customer service
• Responses to satisfaction surveys
• Communication preferences

3. Legal Basis and Purposes of Processing

We process your personal data on the following legal bases:

3.1 Contract Performance

We process your data to:

• Create and manage your account
• Process your visa service orders
• Prepare and submit your applications to competent authorities
• Communicate with you regarding your applications
• Manage payments and billing
• Provide customer support

3.2 Legal Obligations

We must process certain data to:

• Comply with our anti-money laundering and terrorism financing obligations
• Keep accounting and tax records
• Respond to requests from judicial or administrative authorities
• Transmit required information to visa authorities

3.3 Legitimate Interest

We may process your data to:

• Improve our services and website
• Prevent fraud and ensure security
• Analyze platform usage
• Conduct statistical studies

3.4 Consent

With your consent, we may:

• Send you marketing communications
• Use non-essential cookies
• Share your data with marketing partners

You may withdraw your consent at any time.

4. Sharing of Personal Data

4.1 Government Authorities

We share your data with the competent authorities of the countries for which you are requesting a visa. These authorities have their own privacy policies that we encourage you to review.

4.2 Service Providers

We work with trusted service providers who process your data on our behalf:

• Payment providers (for secure payment processing)
• Web hosting services
• Email services
• Analytics and statistics services
• Customer support providers

These providers are contractually bound to protect your data and may only use it for the purposes we have defined.

4.3 Business Partners

With your consent, we may share certain information with:

• Airlines
• Travel agencies
• Travel insurers
• Marketing partners

4.4 International Transfers

Your data may be transferred to countries located outside the European Economic Area (EEA), including:

• Countries for which you are requesting a visa
• The United States (some of our cloud service providers)

We ensure that these transfers comply with GDPR by using:

• Standard contractual clauses approved by the European Commission
• Appropriate certification mechanisms
• Adequacy decisions from the European Commission

4.5 Legal Obligations

We may disclose your data if required by law or to:

• Respond to legal proceedings
• Protect our legal rights
• Prevent fraud or crime
• Protect the safety of our users

5. Data Retention Period

We retain your personal data for the following periods:

5.1 Account Data

• Active account: As long as your account is active
• Inactive account: 3 years after last login
• After deletion: 30 days (except legal obligations)

5.2 Order Data

• Order data: 10 years (accounting and tax obligation)
• Visa documents: 5 years after the visa's expiry
• Payment data: In accordance with payment regulations (generally 13 months)

5.3 Marketing Data

• Marketing consent: Until consent is withdrawn
• Unconverted prospects: Maximum 3 years

5.4 Technical Data

• Server logs: 12 months
• Cookies: Depending on their nature (see our cookie policy)

6. Your Rights

In accordance with GDPR, you have the following rights:

6.1 Right of Access

You have the right to obtain:

• Confirmation that we are processing your data
• A copy of your personal data
• Information about the processing

6.2 Right to Rectification

You may request the correction of inaccurate or incomplete data.

6.3 Right to Erasure ("Right to be Forgotten")

You may request the deletion of your data in certain cases:

• The data is no longer necessary
• You withdraw your consent
• You object to processing
• The data has been processed unlawfully

Exception: We must retain certain data to comply with our legal obligations.

6.4 Right to Restriction of Processing

You may request the restriction of processing:

• In case of dispute over data accuracy
• If processing is unlawful but you do not wish erasure
• If you need the data to establish, exercise or defend legal rights

6.5 Right to Data Portability

You have the right to receive your data in a structured, commonly used format, and to transmit it to another data controller.

6.6 Right to Object

You may object at any time to:

• Processing for direct marketing purposes
• Processing based on our legitimate interest

6.7 Right to Withdraw Consent

You may withdraw your consent at any time for processing based on it.

6.8 Right to Lodge a Complaint

You have the right to lodge a complaint with the supervisory authority:

Commission Nationale de l'Informatique et des Libertés (CNIL)
3 Place de Fontenoy
TSA 80715
75334 PARIS CEDEX 07
Phone: +33 1 53 73 22 22
Website: https://www.cnil.fr

6.9 Exercising Your Rights

To exercise your rights, contact us:

• By email: contact@govisaapp.com
• By mail: [Address]

We will respond to your request within one (1) month. This period may be extended by two (2) additional months for complex requests.

7. Data Security

We implement appropriate technical and organizational security measures to protect your data:

7.1 Technical Measures

• SSL/TLS encryption for data transmissions
• Encryption of sensitive data at rest
• Firewalls and intrusion detection systems
• Regular and secure backups
• Strong authentication for system access

7.2 Organizational Measures

• Data access limited to authorized personnel
• Regular staff training on data protection
• Strict security policies and procedures
• Regular security audits
• Incident response plans

7.3 Access Limitation

Access to your personal data is strictly limited to employees, providers and partners who need it to perform their functions.

8. Cookies and Similar Technologies

Our website uses cookies and similar technologies. For more detailed information, consult our Cookie Policy accessible on our site.

8.1 Types of Cookies

• Strictly necessary cookies: Essential for site operation
• Performance cookies: Site usage analysis
• Functional cookies: Memorization of your preferences
• Marketing cookies: Targeted advertising (with your consent)

8.2 Cookie Management

You can manage your cookie preferences:

• Via our consent banner
• In your browser settings
• Via third-party opt-out tools

9. Marketing and Communications

9.1 Transactional Communications

We will send you transactional emails regarding:

• Order confirmation
• Status of your visa application
• Important service updates

These emails are necessary for contract performance and you cannot unsubscribe from them.

9.2 Marketing Communications

With your consent, we may send you:

• Newsletters
• Promotional offers
• Travel advice
• Satisfaction surveys

You may unsubscribe at any time by:

• Clicking the unsubscribe link in our emails
• Changing your preferences in your account
• Contacting us directly

10. Protection of Minors

Our services are not intended for persons under 18 years of age. We do not knowingly collect personal data from minors without parental consent. If you believe we have collected data from a minor, contact us immediately.

11. Changes to the Privacy Policy

We may modify this privacy policy to reflect:

• Changes in our practices
• Legal or regulatory developments
• Service improvements

Significant changes will be notified to you by:

• Email
• Notification on our website
• Message in your account

We encourage you to regularly review this policy.

12. Links to Third-Party Sites

Our site may contain links to third-party sites. We are not responsible for the privacy practices of these sites. We encourage you to read their privacy policies.

13. Contact

For any questions regarding this privacy policy or the processing of your personal data:

Data Protection Officer
Email: contact@govisaapp.com
Address: Rue des Pénitents, Appartement 2, 47390 Layrac, France
Phone: +33 6 16 86 37 66

14. Additional Information on Specific Processing

14.1 Profiling and Automated Decisions

We may use profiling to:

• Detect fraud
• Personalize your experience
• Improve our services

We do not make automated decisions that have legal effects or significantly affect you.

14.2 Analytics and Statistics

We use analytics tools (such as Google Analytics) to understand how our site is used. These tools collect information anonymously or pseudonymously.

14.3 Social Networks

If you interact with us via social networks, the privacy policies of these platforms also apply.

15. GDPR Compliance

GOVISA is committed to complying with the General Data Protection Regulation (GDPR) and all applicable data protection laws. We have implemented procedures to:

• Ensure lawfulness of processing
• Minimize data collection
• Ensure data accuracy
• Limit retention
• Guarantee security
• Respect your rights

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Last updated: December 12, 2024

Do you have questions? Feel free to contact us at contact@govisaapp.com